The Service in Service Bureau
Posted on June 2, 2008
Filed Under Best Practices, K-12 Education
At CASNET, we award excellent service the Gold Service Award. Here is the story behind our most recent recipient. It may be very relevent to your organization.
Thank you and congratulations to Michelle Rogers. Please read the nomination below:
On Wednesday, May 21st, Michele received a call from a Cleveland area school; their computers were down and had no way to access there school records that we scanned for them. They were desperately searching for a prior student’s birth certificate. Michele took the information that she needed and located the document and faxed it over for them. When Michele called them back to let them know that it was found, the customer told the rest of the staff, and Michele could hear them cheer in the background. The reason they needed the birth certificate was because a parent called requesting it. Evidently, their daughter was stuck in India, until they could come up with her birth certificate.
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Purpose
Provide public officials a discussion about document and records management relevant to local government
Editor
Elevator Introduction: My name is Eric Mann. I am a consultant for CASNET, a document management company.
I design solutions for local government agencies.